Onsite Check-In: Making a Great First Impression

What Do Your Guests Think of Your Event Registration Process?

People remember good experiences – and they tweet, review, and bash the bad ones. Attendees are judgy – and it’s not even their fault. First impressions are generated quickly – according to Princeton psychologists Janine Willis and Alexander Todorov, the science says it takes only 100 ms (milliseconds) for people to make judgments on a non-verbal level. For context, it takes us 100-150 ms to blink. Yes: first impressions of your event registration are developed in the blink of an eye. Good experiences play on all the senses. So where does that leave you and your event? Well, unfortunately, if you don’t make a good first impression you will spend a lot of time compensating for it.

Picture the scene: hundreds of attendees arriving at once, not enough check-in desks, and multiple Karens asking for the manager (that’s you, by the way). This equates to hundreds of grumpy, annoyed, and inconvenienced delegates making their way into your event. A chaotic check-in sets the stage for a chaotic event. Not quite what months of planning were leading up to, is it?

There Is Another Way: Managed Onsite Check-In
Imagine being able to avoid check-in madness, step back (maybe even sip your coffee), and have a closer look at how delegates engage with your event. You see, a digital check-in process with real-time data and reporting just makes it easier and so much more meaningful for everyone.

So What Are the Elements of a Great Onsite Check-In?

Ambiance: Set the Stage Right

Ambiance is the culmination of all the elements of an event working together in harmony. It’s important because it’s intangible; your guests will pick up the vibes of the event subconsciously (and walk those vibes into the event too). A good place to start is creating a welcoming and visually appealing event check-in area. Did you know: 80-85% of our sensory experiences are generated by what we see? Set the tone, manage the ambience, and make sure your delegates are welcomed by a visually appealing check-in space.

Staff Training: Professional and Friendly Staff Who Enhance the Attendee Experience

It’s vital that each team member is briefed fully on your event’s specific requirements. This is because registration desks are positioned centrally so they end up becoming the focal point for the event registration process. Essentially, each team must evolve into an efficient information point for your guests. Get the peace of mind of knowing that your guests are in good hands. A professional event staff contingent frees you up to focus on running your event.

Efficiency: Quick and Easy Processes Minimise Wait Times

Let’s get real: we live in an always-on world. People literally have the world at their fingertips. They don’t want to be just another number in a queue, and this is just the beginning of a long day. Checking your guests in efficiently is the right way to get things off to a flying start.

Fortunately, event technology has gifted us innovations that accelerate onsite check-in, even if you’re expecting international guests. When you welcome your attendees in their digital language, using mobile check-ins and QR codes, you can say goodbye to unnecessary delays and focus on what’s important.

Unexpected changes? No problem! By adopting innovative event technology, we can make last-minute changes and decisions because we embrace agility.

Our Approach to Efficient Onsite Check-In

With almost 14 years of experience in the events industry, Event Options is uniquely positioned to help you streamline your next event into a positive experience attendees want to enjoy. When you work with us to manage your onsite event check-in, you can look forward to:

Smart Software: EVOLVE With Us

Our revolutionary event check-in process is powered by EVOLVE, which has been designed by event managers for event managers. Impress your guests with advanced event registration that gets the event off to the right start.

This Way Please

No more confused attendees who don’t know which way to turn! Event Options will ensure your registration area features branded counters and directional signage to usher guests to the correct check-in stations.

Fast-Track Event Registrations

Mobile event registrations and QR code scanning ensure you avoid unnecessary delays and manage attendee check-ins professionally. Have name badges printed on-demand and free your team to focus on a successful event.

Accountable Staff Who Specialise in Events

Our event staff know the drill. They are well-trained and briefed on your event’s unique requirements. They are also event specialists and have been carefully selected for their efficiency and exemplary customer service.

Remember the days when a frazzled event manager had to check guests in manually, frantically wading through pages of print-outs? Neither do we! Event registrations have evolved into sleek, onsite check-in experiences that boost attendee satisfaction and create slick, professional first impressions.

Ready to EVOLVE and deliver professional event services?
Contact us and let’s create onsite check-in magic together.